100% Natural Holistic Pet Treats • Free Shipping On All Orders Over $99

Exchanges and Refunds

We want you to shop at Pluto & Ally Treatery with confidence.

Refund

We will happily refund any items you may have had a second thought about within 14 days of the purchase, subject to the following conditions:

  • The item must be returned within 14 days of receipt, together with original proof of purchase.
  • Items must be returned in original condition, unused, unaltered, unwashed and with their tags attached.

To return an item, please contact us via email at hello@plutoandallytreatery.com.au and we will provide the address for you to return the tracked satchel.

Upon receipt of the item/s, they will undergo a quality review and once cleared, you will receive a credit voucher for the purchase price (excluding original shipping cost) directly to your provided email address. We endeavour to process these as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your return once finalised.

We do not refund initial shipping charges for items returned due to change of mind. Pluto & Ally Treatery is not liable for the loss of items being returned. We recommend using a traceable delivery method, with signature, and taking note of your tracking number.

If an item is being returned due to a fault, please contact hello@plutoandallytreatery.com.au and we will discuss this with you further.


Exchanges
If you change your mind for any reason, we’ll gladly accept an exchange/credit note for any full priced item, subject to the following conditions:

  • The item must be returned within 14 days of receipt, together with original proof of purchase.
  • Items must be returned in original condition, unused, unaltered, unwashed and with their tags attached.

To return an item for exchange, please contact us via email at hello@plutoandallytreatery.com.au and we will provide the address for you to return the tracked satchel.

Upon receipt of the item/s, they will undergo a quality review and once cleared, you will receive a credit voucher for the purchase price (excluding original shipping cost) directly to your provided email address. We endeavour to process these as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your return once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. Pluto & Ally Treatery is not liable for the loss of items being returned. We recommend using a traceable delivery method, with signature, and taking note of your tracking number.

 

This refund policy does not remove your rights under the Australian Consumer Law consumer guarantees.